Nortel Norstar M7324 User Guide

Nortel Norstar Programming Feature Codes Norstar Programming Feature CodesWelcome to Telephone Magic, your ONE STOP NORTEL SHOP! We sell WHOLESALE replacement and expansion phones, equipment, cabinets, voice mail, Media Bay Modules, Key Codes, system cards, and much more for your Nortel Norstar, BCM, and Meridian phone system. Be sure to use our handy side links to find the Nortel hardware and telephones you need to keep your system running in peak form.While we do NOT provide technical support, we have created some handy programming instructions below to help you make changes to your Nortel Norstar system when you have staff changes or when you want to update Norstar phone buttons and voice mail.Be sure to keep us in mind for ALL your Nortel Norstar phone system hardware requirements!. Common Norstar Telephone FeaturesTo Call an Extension:1. Lift handset or press an INTERCOM key2. Dial the extension numberTo Use Voice Call:1. Lift handset, press Voice Call key or press the Feature button, then press 662.

Dial the extension number.If person is on the phone, Voice Call will not workTo Call an Outside Line:1. Lift handset or press INTERCOM key2. Dial '9' followed by the telephone number(Depends on system configuration, may not be applicable.To Place a Call on Hold:1. Press the hold keyTo Retrieve a Caller Held on Your Phone:1. Lift handset2. Press the INTERCOM key or line button that has the flashing triangle next to itTo Transfer a Call:1.

While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 702. Dial the extension number of the person you are transferring to3. You may announce the call at this time by waiting for the called party to answer.Press the JOIN softkey to complete the transfer.Press the RETRY softkey to enter a different extension.Press the CANCEL softkey to return to the callerTo Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 742.

Look at the display to see where the call is parked, the display will show a 3 digit park code3. Hang up the receiverTo Retrieve a Parked Call:1. Lift handset or press the INTERCOM key2.

Dial the park code (Example 101, 102.To Page:1. Lift handset2. Press the PAGE key or press the Feature button, then 6113. Make your announcement4.

Press the release keyTo Turn On or Off Do Not Disturb:1. Press the DND key or press the Feature button, then 852. To turn it off: Press the DND key or the Feature button, then #85To Make a Conference Call:1.

Make or receive the 1st call2. Press the Hold key3. Place 2nd call4.

Press the Conference key or press the Feature button, then 35. Press the INTERCOM key next to the held first callTo Pickup a Specific Ringing Extension:1. Press the Call Pickup key or press the Feature button, then 762. Dial the extension you want to pick upTo see the Call Duration Timer:1.

During your call or just after your call2. Press the Feature button, then 77.This will show you a 'static' duration of your callTo Use Last Number Redial:1. Press the Last No. Redial key or press the Feature button, then 5.This will redial the last number you calledTo Check to See What is Programmed On a Particular Button:1. Do a 'Button Inquiry' by pressing the Feature button, then. 02.

Hit the button you want to check and it will show in the display what is programmed thereNorstar Phone - Program Your Norstar TelephoneTo Program Buttons On Your Phone:For External Numbers:1. Press the Feature button, then. 12. Push the button you want to program3.

Display will read 'Program and OK'4. Enter the telephone number, then press the OK softkeyFor Internal Numbers (Extensions.:1. Press the Feature button, then. 22. Push the button you want to program3.

Display will read 'Intercom #:'4. Enter the extension numberFor Feature Codes:1.

Press the Feature button, then. 32. Push the button you want to program3. Press the Feature button then enter the Feature CodeTo Change the Contrast of the Display:1. Dial the Feature button, then. 72.

Press the number keys 1 – 9 to your desired brightness level3. Press the OK softkeyTo Change your Ring Type:1. Press the Feature button, then. 62.

Press the number keys 1 – 4 to hear the different ring types3. Press the OK softkey when you hear your desired ringTo Change the Ring Volume:1. Press the Feature button, then. 802. Press the volume key up or down3. Press the release key1 to exit and save the volume levelTo Program Personal Speed Dial Numbers: (Numbers 71 – 94 only.1. Press the Feature button, then.

42. Enter the 2 digit code (71 – 94. That you want to assign to that phone number3.

Enter the telephone number, then press the OK softkey4. Display will show: 'Entry xx stored'Voicemail Features Norstar CommonTo Check Your Voicemail:1. Press the Check Voicemail key or press the Feature button, then 9812.

Enter your password3. From here you can listen to messages, change your greeting, change your password, etc.To Leave a Message for Someone in Your Office:1. Press the Leave Message key or Feature 9802. Enter the mailbox number (extension number.

Of the person you want to leave a message for3. The display will show the name of the mailbox owner, press OK4.

Leave messageTo Access Your Voicemail box from Another Phone:1. Press the Check Voicemail key or press the Feature button, then 9812. Press the OTHER softkey3.

At the LOG: prompt, enter your mailbox#(extension #. And your password all together followed by the '#' sign4. Press the OK softkeyTo Access Your Mailbox from Outside of the Office:1.

Call the main office number or your DID (if applicable.2. If the call is answered by a receptionist, have them transfer you to your voicemail box3. If the call is answered by the company greeting, or your personal greeting, Enter:.4. At the prompt, enter your mailbox #(extension #.

And password all togetherTo Transfer Someone to a Voicemail Box:1. Press the Transfer to Voicemail key or press the Feature button, then 9862. Enter the mailbox # (extension#.3. The display will show: Call TransferredTo Change Your Personal Greeting:1. Press the Check Voicemail key or press the Feature button, then 9812. Enter your password3.

Press the ADMIN softkey4. Press the GREET softkey5. Press the REC softkey6. Press the PRIME softkey7. Press the YES softkey8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recordingTo Record Your Alternate Greeting (Used when on vacation or out of the office.:1. Press the Check Voicemail key or press the Feature button, then 9812.

Enter your password3. Press the ADMIN softkey4. Press the GREET softkey5. Pres the REC softkey6. Press the ALT softkey7. Press the YES softkey8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.9.

You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey10. Press the ChOOSE softkey11. Press ALT softkey12. Display will show: 'Accept msgs: Y', Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the 'Y' to an 'N' if you do not want your voicemail box to accept messages.13.

When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greetingNorstar Voicemail Administrative ProgrammingProgramming must be done from any M7310, T7316, or M7324 model phone set.To Log Into System Administration:1. Enter Feature 9832. The display will show 'LOG', enter your login passworda. If your company extensions are 2 digits long enter '120000'b.

If your company extensions are 3 digits long enter '1020000'c. If your company extensions are 4 digits long enter '10020000'3. Press the softkey under 'OK'To Create a New Mailbox:1. Log into system administration2.

Select the softkey under 'MBOX'3. Select the softkey under 'ADD'4. Enter the mailbox number (extension. You want to add5. Mailbox type: Subscriber and then select 'OK'6. Extension: Usually the same as the mailbox number7. Service Class: Enter 18.

Name: Enter the name using the dial pad. Enter last name first, press '# #' to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character9. Directory: Y (Yes.10. Message Waiting: Y (Yes.11. Out dial: Pool, enter 1 and then OK12.

Accept: 1, select OKTo Delete a Mailbox:1. Log into the system administration2.

Select the softkey under 'MBOX'3. Select the softkey under 'DEL'4. Enter the mailbox number (extension. You want to delete5. Select the softkey under 'Delete'To Reset a Mailbox Password:1. Log into system administration2. Select the softkey under 'MBOX'3.

Select the softkey under 'Chng'4. Enter the mailbox number you want to reset the password for5. The display shows 'Reset Password'6. Select the softkey under 'RESET'7. Press the release key.The new password will be '0000', the system will ask the user to change this the first time they log into their mailbox using this password.To Change the Name on a Mailbox:1.

Log into system administration2. Select the softkey under 'MBOX'3. Select the softkey under 'Chng'4. Enter the mailbox number (extension. You want to change the name on5.

The display shows 'Reset Password'6. Select the softkey under 'Next', keep hitting 'Next' until the display shows the name7. Select the softkey under 'Chng' to enter a new name8. Enter the name using the dial pad. Enter last name first, press '# #' to enter a comma and then enter the first name. When spelling the name, press '#' to move to the next character9.

Select the softkey under 'Next' to save the change10. Hit the release buttonTo Change the 'Recorded' Name for the Company Directory:1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under 'Admin' (or press the number 8 key., and then press the number 1 key.2.

Nortel Norstar M7324

You will hear the old recorded name and then the system will 'beep', prompting you to record a new name (name only here, not greeting.3. Press 'Ok' in the window when you are done recording and then 'Ok' again to accept the recordingNorstar 3x8, 6x16 and 8x24 Admin. ProgrammingIf the main system unit (KSU) looks like one of the following, you'll use this set of instructions:(Show below, left to right: 8x24, 6x16, 3x8)Once you're in administration mode, the function of some of the buttons on your phone will change, as labeled below. Once you exit programming mode, the function of the buttons will return to normal.(Shown below, left to right: M7324, M7310). You can also use the T7316 to program.Programming must be done from any M7310, T7316, or M7324 model phone set.To Log Into System Programming:1. Press FEATURE. 2 6 6 3 4 42.

Enter Password: 2 6 6 3 4 4 Display will read: ' A. Configuration'Using the navigation keys, as displayed below, follow the next simple steps:3. Press: NEXT Display will read: 'B. General Admin'4.

Press: SHOW Display will read: '1. Sys speed dial'5. Press: NEXT Display will read: '2. Press: NEXT Display will read: '3.

Time and date'7. Press: SHOW Display will read: 'Time # #: # #' (Your current setting.To Change the Time:1. Press the CHANGE softkey Display will read: 'Hour:2. Press the CHANGE softkey Display will read: 'Hour: '3. Enter the new HOUR.

(in 24-hour format - Ex.: 5:00pm = 17:00. Display will then read the new Hour programmed.4. Press NEXT Display will read: 'Minutes: # # '5.

Press the CHANGE softkey Display will read: 'Minutes': '6. Enter the new MINUTES.To Change the Date:1. Press NEXT Display will read: 'Date DD MM YY'2. Press the CHANGE softkey Display will read: 'Year: # # '3.

Press the CHANGE softkey, (If the year is incorrect) Display will read: 'Year: '4. Enter the new YEAR Display will then read the new Year programmed.5. Press NEXT Display will read: 'Month: # # '6. Press the CHANGE softkey, (If the month is incorrect) Display will read: 'Month: '7.

Enter the new MONTH Display will then read the new Month programmed8. Press NEXT Display will read: 'Month: # # '9. Press the CHANGE softkey, (If the day is incorrect) Display will read: 'Day: '10.

Enter the new DAY Display will then read the new Day programmedProgramming System Speed DialsFollow steps 1-3 under 'Log Into System Features'4. Press: SHOW Display will read: '1.

Nortel M7324 Programming Guide

Sys speed dial'5. Press: SHOW Display will read: 'Speed Dial #:' HINT: Begin your system Speed Dials with '01'6.

Enter: 01 or 02 or 03 etc. Display will read: 'Speed dial #:01'7. Press: SHOW Display will read: 'No number stored'8. Press the 'CHANGE' softkey.

Display will read: '#01:9. Enter the Speed Dial number10. Press the 'OK' softkey.11. Press: NEXT Display will read: 'Use prime line'12.

Press: NEXT Display will read: 'Display digits:Y'13. Press: NEXT Display will read: 'Bypass restr'n:N'14. Press: NEXT Speed dial 01 has now been programmed:To program another Speed Dial Number, repeat steps 6 thru 14.Changing a name on a phoneFollow steps 1-3 under 'Log Into System Features'4. Press: SHOW Display will read: '1. Sys speed dial'5.

Press: NEXT Display will read: '2. Press the SHOW Display will read: 'Set names'7. Press: SHOW Display will read: 'Show set:'8. Enter the extension number of which you wish to change the name Display will read: '9. Press the CHANGE softkey10. Using the dial pad spell out the name Ex: If you need the letter K press the 5 key twice and then press # to confirm the letter. Continue until the entire first name is spelled.

(note: you are limited to 7 characters)11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)12. Press the RLS key.

Nortel PBX and Phone Manuals for BCM, Call-Pilot, CS1K, and Startalk SystemsBelow we offer you the Nortel BCM guides, CS1000 (CS1K), CallPilot, including the Administration and Operation manuals, as wellas the Startalk manuals. The Meridian Norstar, later called Nortel Norstar, wasa small-office digital PBX introduced by Northern Telecom. If you need theyoucan find them here.Below you can find some of the popular BCM50 manuals.BCM ( Business Communication Manager) has two systems available, theBCM50 for smaller enterprises with 3-30 extensions and the BCM450 whichallows up to 300 phones. Avaya acquired Nortel's Enterprise Division andannounced that the Norstar and BCM systems would continue to be manufactured,but under the Avaya name and that Norstar/BCM systems and telephone sets willeventually integrate with the Avaya IP Office via Avaya Aura.Looking for a new affordable replacement PBX phone system.There has neverbeen better time.An explanation of Nortel compatible phones begins with the introductionof the M series telephones (known as the Meridian telephones) back in1988.

Then in 2000 they were replaced by the T series phones (Terminaltelephones). Both the M and T series telephones will work on the olderNortel (3x8, 6x16, 8x24) systems and the later CICS, MICS, and the BCM200, BCM 400, and BCM 50.Nortel Phones at the Very best Prices:Visit this page for a list of. Nortel BCM System GuidesNortel Networks Communications manager and Enterprise Edge ManualsNortel Business Communications- BCM50 ManualsNortel CS1000 (CS1K) ManualsNortel allPilot, Call Center ipView and Pilot Mini GuidesNortel Startalk GuidesNortel Networks CorporationNortel Networks Corporation, first founded as Northern Telecom Limited, is amultinational telecommunications equipment manufacturer headquartered inToronto, Ontario, Canada. They made many large and small business PBX systemsand were for a long time a leader in the telecom industry. On January 14, 2009Nortel filed for bankruptcy protection in order to restructure its debt andfinancial obligations.

Northern Telecom, which bankruptcy lasted until 2013, was the largest bankruptcy case in Canadian history. Avaya acquired parts ofNortel, one of which was Nortel's Enterprise Division and announced that the Norstar and BCM systems would continue being manufactured, but under the Avaya name. Nortel phone systems are found worldwide and many of the popular oldersystems are still in operation.NOTE: PbxMechanic.com is a participant in the Amazon Services LLCAssociates Program, an affiliate advertising program designed to provide ameans for sites to earn advertising fees by advertising and linking toproducts on Amazon.com.

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